Cascade is a trade name of Medhyo, the data controller for this website. You can reach us at info@cascade.re, and our registered address is available on request.
This notice explains what happens to the information you give us through this site.
What we collect
If you complete an origin or site check, your answers are used to generate the readout you see. An anonymous record of your answers, containing no name or email, is also kept so we can understand how the diagnostic performs.
If you ask us to send you your results, we also collect your email address, and store it with your answers so we can send the readout and follow up if you would like us to. That only happens if you tick the consent box.
If you book a call, a summary of your readout is passed to our scheduling provider, Zcal, so the conversation can pick up from where the check left off.
If you contact us directly, by email or through the site, we hold what you send us for as long as it takes to respond and for a reasonable period afterward.
This site sets no cookies and runs no analytics or tracking.
Why we're allowed to hold it
For your emailed results and any follow-up, the basis is your consent, given when you tick the box, or when you choose to book a call or contact us directly. You can withdraw consent at any time by emailing info@cascade.re, and we will delete your details.
For anonymous check-completion records, the basis is our legitimate interest in understanding how the diagnostic performs. These records cannot be traced back to you.
Who else handles it
We keep this list as short as we practically can.
Make, which receives check results and routes them onward. Google Sheets, where results are stored. DirectAdmin, hosted with mijn.host, which runs our email. Zcal, which handles call bookings, and receives your readout only if you book a call.
Some of these providers may process data outside the EU or EEA. Where that is the case, we rely on the safeguards they have in place for international transfers.
We do not sell your data, and we do not share it with anyone beyond what is listed here.
How long we keep it
Personal details from an inquiry, a check, or a booking are kept for 12 months from our last contact with you, then deleted. Anonymous check-completion records are kept indefinitely, since they do not identify anyone.
What you can ask for
Under the GDPR, you can ask us for a copy of what we hold about you, ask us to correct it, delete it, restrict how we use it, object to us using it, or ask for it in a portable format. Email info@cascade.re and we will respond within a month.
If you think we have handled your data badly and we have not resolved it, you can complain to your national data protection authority.
Changes
If this notice changes, the updated version appears here with a new date.
